In the event of a consumer dispute, defined in accordance with the provisions of Law No. 144/2015, of 8 September, the consumer may resort to the competent alternative dispute resolution entity.
Without prejudice to the provisions of the laws, statutes and regulations to which the alternative dispute resolution entities are bound, the entity for the alternative resolution of consumer disputes is considered competent to settle consumer disputes, the entity for the alternative resolution of consumer disputes at the place where the contract for the purchase and sale of the goods or the provision of services is concluded, or, alternatively, the alternative resolution entity with specialised competence, if it exists for the sector in question.
If there is no alternative dispute resolution entity with competence in the place where the contract is entered into or the existing one(s) is not considered competent due to its value, the consumer may appeal to the National Centre for Information and Arbitration of Consumer Conflicts, located in Lisbon, with the following information:
ADR Entity:
National Center for Information and Arbitration of Consumer Disputes (CNIACC)
Phone: 21 384 74 84 (from 3 pm to 4 pm)
E-mail: [email protected]
Facebook: www.facebook.com/cniacc
Mail: Faculty of Law of the New University of Lisbon
Campus de Campolide
1099-032 Lisboa.For more information: Consumer Portal www.consumidor.pt.
